Return & Exchange Policy – PS Interprises
At PS Interprises, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to assist you with a smooth and transparent return or exchange process.
1. Eligibility for Return & Exchange
- Products must be returned within 7 days of delivery.
- Items must be unused, undamaged, and in original packaging with all accessories, manuals, cables, and invoice included.
- The product must not show any signs of physical damage, tampering, or misuse.
Returns/Exchanges are NOT accepted for:
- Products damaged due to improper usage or installation
- Items without original packaging or missing accessories
- Products marked as Non-Returnable or Clearance Sale items
- Software products or digital licenses (if applicable)
2. Return Process
Step 1 – Initiate a Request:
Contact our customer support within 7 days of delivery via email or phone with your Order ID and reason for return.
Step 2 – Approval & Pickup:
Once approved, we will arrange pickup (if service is available in your area) or provide return shipping instructions.
Step 3 – Product Inspection:
After receiving the product, it will undergo a quality and technical inspection.
Step 4 – Refund / Replacement:
Once approved, refund or replacement will be processed within 5–7 business days.
3. Exchange Policy
- Exchange is applicable only for defective, damaged, or wrong products delivered.
- In case the same product is unavailable, we will offer:
- A replacement of equivalent value, or
- Store credit, or
- Refund as per customer preference.
4. Refund Timeline
- Prepaid Orders: Refund will be processed to the original payment method (UPI, Card, Net Banking, etc.).
- Cash on Delivery (COD): Refund will be processed via bank transfer or store credit.
- Refunds are initiated within 5–7 business days after successful product inspection.
- The time taken for funds to reflect depends on your bank/payment provider.
5. Important Notes
- Shipping charges are non-refundable, unless the return is due to our error.
- Products found physically damaged or tampered with will not qualify for refund.
- PS Interprises reserves the right to reject returns in case of policy misuse or fraudulent activity.
- Customers are advised to record an unboxing video in case of damaged or missing items.
6. Contact Us
For return or exchange assistance, please contact:
📧 Email: support@psinterprises.com
📞 Phone: +91-XXXXXXXXXX
📍 Address: Ranchi, Jharkhand